Kayseri’de biri yabanc\u0131 uyruklu 2 ki\u015fi, internetten sipari\u015f ettikleri \u00fcr\u00fcn\u00fcn ayn\u0131s\u0131n\u0131 alamay\u0131nca, verdikleri paray\u0131 T\u00fcketici Hakem Heyeti karar\u0131 ile kargo \u015firketinden tahsil etti.<\/p>\n
Yabanc\u0131 uyruklu Rodrigue Djossou, 26 Kas\u0131m 2019’da uzaktan sat\u0131\u015f s\u00f6zle\u015fmesi ile 175 liraya \u00e7anta sat\u0131n ald\u0131. G\u00f6nderilen \u00fcr\u00fcn\u00fcn tan\u0131t\u0131mdakinden farkl\u0131 oldu\u011funu, \u00fcr\u00fcn bedelini kargo firmas\u0131na \u00f6dedi\u011fini ve olu\u015fan ma\u011fduriyeti bildirmesine ra\u011fmen taraf\u0131na herhangi bir bilgi verilmedi\u011fini iddia eden Djossou, ma\u011fdur oldu\u011funu belirterek, \u00f6dedi\u011fi tutar\u0131n iadesi i\u00e7in 2 Aral\u0131k 2019’da Talas \u0130l\u00e7e T\u00fcketici Hakem Heyetine ba\u015fvurdu.<\/p>\n
Kargo firmas\u0131 savunmas\u0131nda, sat\u0131\u015f yapan firman\u0131n s\u00f6zle\u015fmeli m\u00fc\u015fteri oldu\u011funu, bu nedenle g\u00f6nderinin i\u00e7eri\u011finin kontrol edilmeden ta\u015f\u0131nd\u0131\u011f\u0131n\u0131 ve t\u00fcketiciden al\u0131nan tutar\u0131n firmaya \u00f6dendi\u011fini bildirdi.<\/p>\n
Hakem Heyeti, yapt\u0131\u011f\u0131 incelemede, t\u00fcketicinin \u00fcr\u00fcn bedelini kargo \u015firketine \u00f6dedi\u011fi ve \u00fcr\u00fcn\u00fcn farkl\u0131 g\u00f6nderildi\u011fi konusunda firmaya bilgi verdi\u011fi, buna ra\u011fmen firma taraf\u0131ndan ma\u011fdur edildi\u011fi anla\u015f\u0131ld\u0131\u011f\u0131ndan ba\u015fvuru sahibinin talebinin kabul\u00fcne, ay\u0131pl\u0131 \u00fcr\u00fcn bedeli olan 175 liran\u0131n kargo firmas\u0131nca t\u00fcketiciye iadesine karar verdi.<\/p>\n
Yine 5 Aral\u0131k 2019’da internet \u00fczerinden 230 liraya \u00fcr\u00fcn sat\u0131n alan ve bedelini ta\u015f\u0131y\u0131c\u0131 firmaya \u00f6deyen Firdevs Nur Aytulun, gelen \u00fcr\u00fcn\u00fcn tan\u0131t\u0131mdakinden farkl\u0131 oldu\u011funu g\u00f6r\u00fcnce ta\u015f\u0131y\u0131c\u0131 firmaya durumu anlatmas\u0131na ra\u011fmen ma\u011fduriyetinin giderilmedi\u011fini \u00f6ne s\u00fcrerek, \u00f6dedi\u011fi tutar\u0131n iadesi i\u00e7in 13 Aral\u0131k 2019’da Talas \u0130l\u00e7e T\u00fcketici Hakem Heyetine ba\u015fvuruda bulundu.<\/p>\n
Kargo firmas\u0131, verilen yasal s\u00fcre i\u00e7erisinde savunmas\u0131n\u0131 yapmad\u0131.<\/p>\n
Ba\u015fvuru sahibinin talebini kabul eden hakem heyeti, ay\u0131pl\u0131 hizmet sonucu \u00f6denen 230 liran\u0131n t\u00fcketiciye iadesine h\u00fckmetti.<\/p>\n
T\u00fcketiciler Birli\u011fi Genel Ba\u015fkan\u0131 Mahmut \u015eahin, AA muhabirine, t\u00fcketicilerin en \u00e7ok sorun ya\u015fad\u0131\u011f\u0131 ve \u00e7\u00f6z\u00fcme kavu\u015fmayan konular\u0131n uzaktan sat\u0131\u015flar oldu\u011funu s\u00f6yledi.<\/p>\n
\u0130nternet \u00fczerinden sipari\u015fte bulunan t\u00fcketicilerin en \u00e7ok ya\u015fad\u0131\u011f\u0131 sorunun \u00e7aput, gazete ka\u011f\u0131d\u0131, oyuncak ve hi\u00e7 alakas\u0131 olmayan eski bir \u00fcr\u00fcn\u00fcn kendilerine gelmesi oldu\u011funu vurgulayan \u015eahin, \u015funlar\u0131 kaydetti:<\/p>\n
“Kargo, po\u015feti a\u00e7\u0131p g\u00f6stermedi\u011fi i\u00e7in t\u00fcketici istedi\u011fi \u00fcr\u00fcn olup olmad\u0131\u011f\u0131n\u0131 bilemiyor. A\u00e7t\u0131ktan sonra fark\u0131na var\u0131yor ve hakk\u0131n\u0131 aramaya ba\u015fl\u0131yor. Hakk\u0131n\u0131 kimden arayacak, sat\u0131c\u0131dan. O sat\u0131c\u0131lar asl\u0131nda T\u00fcrkiye’nin b\u00fcy\u00fck kentlerinde, metropol il\u00e7elerinde g\u00fcnl\u00fck ofis kiral\u0131yor. Vergi levhas\u0131 al\u0131yorlar ve sonra kaybolup gidiyorlar. T\u00fcketici, hakem heyetine ba\u015fvurdu\u011funda, ‘benim istedi\u011fim \u00fcr\u00fcn gelmedi, 15 g\u00fcn i\u00e7erisinde uzaktan sat\u0131\u015ftan cayma hakk\u0131m var, bu hakk\u0131m\u0131 kullanmak istiyorum’ dedi\u011finde firmay\u0131 bulam\u0131yor. Resmi kurumlar da bulam\u0131yor. Kargolar, o \u00fcr\u00fcn\u00fcn\u00fc ta\u015f\u0131d\u0131klar\u0131 firmalar ad\u0131na tahsilat yap\u0131yor. Ben, bana po\u015feti a\u00e7t\u0131rmayan kargoya bunun bedelini \u00f6demi\u015f oluyorum. Elinde de makbuzu var, kargonun. Bu kargo sorumluluk al\u0131yor asl\u0131nda. \u0130\u015fte bu sorumlulu\u011fun sonuca ula\u015ft\u0131\u011f\u0131 karar Talas Kaymakaml\u0131\u011f\u0131 Hakem Heyetinden \u00e7\u0131kt\u0131 ve kesinle\u015fti.”<\/p>\n
T\u00fcketicinin \u00fcr\u00fcn\u00fc ald\u0131\u011f\u0131 firmay\u0131 bulamay\u0131nca, kargo firmas\u0131ndan yard\u0131m istedi\u011fini anlatan \u015eahin, s\u00f6zlerini \u015f\u00f6yle s\u00fcrd\u00fcrd\u00fc:<\/p>\n
“Bana adresini verin, ula\u015fam\u0131yorum diyor. Kargo firmas\u0131 ise ‘hay\u0131r’ diyor. ‘Bu bizim ikili ili\u015fkimiz, m\u00fc\u015fterilerimin bilgilerini veremem’ diyor. T\u00fcketici o zaman, ‘paray\u0131 ben sana verdim, sen sorumlusun’ diye hakem heyetine ba\u015fvurdu\u011fu zaman, kaymakaml\u0131k hakem heyeti kargonun \u00f6demesine h\u00fckmetti. Yani t\u00fcketiciler art\u0131k uzaktan sat\u0131\u015flarda muhatab\u0131n\u0131 bulamazlarsa ki \u00e7o\u011funlukla bulam\u0131yorlar, \u00f6deme yapt\u0131klar\u0131 kargodan bunun bedelini alabilirler. Elimde 2 \u00f6rnek karar var, birisi yabanc\u0131 uyruklu. T\u00fcrkiye’de yabanc\u0131 uyruklular da t\u00fcketici hakem heyetine ba\u015fvurabilir. Onlar\u0131nki ivedilikle \u00e7\u00f6z\u00fcl\u00fcr, yabanc\u0131 olduklar\u0131, her an gidebilecekleri i\u00e7in. Bu gurbet\u00e7ilerimiz i\u00e7in de ge\u00e7erlidir. 3 ayl\u0131k s\u00fcre vard\u0131r hakem heyetlerinde ama onlar i\u00e7in daha k\u0131sa tutulur bu s\u00fcre\u00e7. Bunlar\u0131n bedeli 175 ve 230 lira. Biri \u00e7anta, biri de k\u0131yafet al\u0131yor. Bunun bedelini kargolar al\u0131yor. Art\u0131k kargolar \u015funu d\u00fc\u015f\u00fcnmeliler, ben \u00fcr\u00fcn\u00fcn\u00fc ta\u015f\u0131d\u0131\u011f\u0131m firmay\u0131 iyi se\u00e7meliyim, d\u00fczg\u00fcn bir firma m\u0131, mal\u0131n\u0131n arkas\u0131nda duruyor mu?”<\/p>\n
\u015eahin, bu sorunun \u00e7\u00f6z\u00fcm\u00fcne ili\u015fkin bir de \u00f6neride bulunarak, “Israrla \u015f\u00f6yle bir \u00f6nerimiz var, \u00fcr\u00fcnler t\u00fcketicinin talebine g\u00f6re \u015feffaf po\u015fette getirilsin. T\u00fcketici isterse \u015feffaf po\u015fette gelsin ve g\u00f6rs\u00fcn \u00fcr\u00fcn\u00fcn\u00fc. Baks\u0131n ve ‘bu benim iste\u011fim \u00fcr\u00fcn’ desin, g\u00f6n\u00fcl rahatl\u0131\u011f\u0131 ile als\u0131n. Bu, t\u00fcketiciyi memnun eder, kargocuyu memnun eder, sat\u0131c\u0131 da itibar kazan\u0131r.” diye konu\u015ftu.<\/p>\n
Kaynak: AA<\/p>\n","protected":false},"excerpt":{"rendered":"
T\u00fcketiciler Birli\u011fi Genel Ba\u015fkan\u0131 Mahmut \u015eahin, “T\u00fcketiciler art\u0131k uzaktan sat\u0131\u015flarda muhatab\u0131n\u0131 bulamazlarsa ki \u00e7o\u011funlukla bulam\u0131yorlar,…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14072,1,30,17438],"tags":[],"class_list":["post-69686","post","type-post","status-publish","format-standard","hentry","category-ekonomi","category-manset","category-teknoloji","category-yasam"],"views":281,"_links":{"self":[{"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/posts\/69686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/comments?post=69686"}],"version-history":[{"count":1,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/posts\/69686\/revisions"}],"predecessor-version":[{"id":69688,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/posts\/69686\/revisions\/69688"}],"wp:attachment":[{"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/media?parent=69686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/categories?post=69686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/tags?post=69686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}