{"id":69759,"date":"2020-12-02T14:18:08","date_gmt":"2020-12-02T11:18:08","guid":{"rendered":"https:\/\/www.haberegider.com\/blog\/?p=69759"},"modified":"2020-12-02T14:18:08","modified_gmt":"2020-12-02T11:18:08","slug":"aractaki-dolu-hasarini-tespit-etmeyen-ekspertize-onarim-ve-deger-kaybi-cezasi","status":"publish","type":"post","link":"https:\/\/www.haberegider.com\/blog\/aractaki-dolu-hasarini-tespit-etmeyen-ekspertize-onarim-ve-deger-kaybi-cezasi\/","title":{"rendered":"Ara\u00e7taki dolu hasar\u0131n\u0131 tespit etmeyen ekspertize ‘onar\u0131m’ ve ‘de\u011fer kayb\u0131’ cezas\u0131"},"content":{"rendered":"

Kayseri \u0130l T\u00fcketici Hakem Heyeti, bir m\u00fc\u015fterinin sat\u0131n ald\u0131\u011f\u0131 ikinci el ara\u00e7taki dolu hasar\u0131n\u0131 tespit edemeyen ekspertiz firmas\u0131n\u0131n, t\u00fcketiciye arac\u0131n onar\u0131m\u0131 i\u00e7in 3 bin, tamirat sonucu olu\u015fan de\u011fer kayb\u0131 i\u00e7in de 6 bin lira \u00f6demesine karar verdi.<\/h4>\n

Kayseri\u00a0<\/strong>\u0130l T\u00fcketici Hakem Heyeti<\/strong>,\u00a0ikinci el ara\u00e7<\/strong>taki\u00a0dolu hasar\u0131<\/strong>n\u0131 tespit edemeyen\u00a0ekspertiz\u00a0<\/strong>firmas\u0131n\u0131n ay\u0131pl\u0131 hizmet verdi\u011fi gerek\u00e7esiyle, t\u00fcketiciye arac\u0131n\u00a0onar\u0131m<\/strong>\u0131 ve\u00a0de\u011fer kayb\u0131\u00a0<\/strong>i\u00e7in 9 bin lira \u00f6demesine h\u00fckmetti.<\/p>\n

Kentteki bir firmaya ekspertiz yapt\u0131rarak ikinci el ara\u00e7 sat\u0131n alan t\u00fcketici, daha sonra ba\u015fka bir ekspertiz firmas\u0131na yapt\u0131rd\u0131\u011f\u0131 incelemede arac\u0131n dolu ya\u011fmas\u0131 nedeniyle tavan, kaput ve bagaj\u0131nda hasar oldu\u011funu \u00f6\u011frendi.<\/p>\n

T\u00fcketici, uyu\u015fmazl\u0131k konusu olan “Ay\u0131pl\u0131 Hizmet\/Hizmet Standard\u0131na veya Teknik D\u00fczenlenmesine Ayk\u0131r\u0131 Olarak \u0130fa Edilmesi” gerek\u00e7esiyle arac\u0131n de\u011fer kayb\u0131 ve onar\u0131m masraflar\u0131n\u0131n iadesini talep etmek i\u00e7in 10 bin lira bedel istemiyle Kayseri \u0130l T\u00fcketici Hakem Heyetine ba\u015fvurdu.<\/p>\n

Ekspertiz firmas\u0131 savunmas\u0131nda, kendilerine ekspertiz hizmeti i\u00e7in gelen t\u00fcketicinin \u015fikayetinin arac\u0131n d\u0131\u015f muayenesiyle ilgili oldu\u011funu ileri s\u00fcrd\u00fc.<\/p>\n

Ayn\u0131 savunmada, incelemede arac\u0131n boyal\u0131 par\u00e7as\u0131n\u0131n olup olmad\u0131\u011f\u0131n\u0131n tespit edildi\u011fi, d\u0131\u015f muayenesi sonucu par\u00e7alar\u0131n\u0131n orijinal oldu\u011funun belirtildi\u011fini aktaran firma, g\u00f6\u00e7\u00fck durumu veya g\u00f6\u00e7\u00fck nedeninin yapt\u0131klar\u0131 ekspertiz hizmetiyle tespit edilmedi\u011fini belirterek, \u015fikayetin reddini talep etti.<\/p>\n

Bilirki\u015fiden “ekspertiz hizmeti ay\u0131pl\u0131 yapt\u0131” raporu<\/h3>\n

Karar tutana\u011f\u0131nda yer verilen bilirki\u015fi raporunda, ekspertiz i\u015fleminin “ay\u0131pl\u0131” yap\u0131ld\u0131\u011f\u0131, ekspertizde dolu hasar\u0131n\u0131n onar\u0131m\u0131 i\u00e7in 3 bin, bu onar\u0131m sebebiyle ara\u00e7ta olu\u015facak de\u011fer kayb\u0131n\u0131n ise 6 bin lira oldu\u011fu aktar\u0131ld\u0131.<\/p>\n

Tutana\u011f\u0131n inceleme ve gerek\u00e7e k\u0131sm\u0131nda, 6502 say\u0131l\u0131 “T\u00fcketicinin Korunmas\u0131 Hakk\u0131ndaki Kanun’un ilgili h\u00fck\u00fcmlerinin uygulanmas\u0131 gerekti\u011fi belirtilerek, “Bilirki\u015fi raporu do\u011frultusunda ay\u0131pl\u0131 hizmet olu\u015ftu\u011fu anla\u015f\u0131ld\u0131\u011f\u0131ndan t\u00fcketicinin talebinin k\u0131smen kabul edilerek 9 bin liran\u0131n t\u00fcketiciye iadesi gerekmi\u015ftir.” ifadelerine yer verildi.<\/p>\n

T\u00fcketiciler Birli\u011fi Genel Ba\u015fkan\u0131 Mahmut \u015eahin, AA muhabirine, yetkisi olup da sorumlulu\u011fu olmayan i\u015flemlerden birinin de oto ekspertiz oldu\u011funu s\u00f6yledi.<\/p>\n

Ekspertizlerin her t\u00fcrl\u00fc yetkisi oldu\u011funu, rapor verebildi\u011fini, para da kazand\u0131\u011f\u0131n\u0131 ama bir sorumlulu\u011fu olmad\u0131\u011f\u0131na dikkati \u00e7eken \u015eahin, “Yanl\u0131\u015f bir rapor verdi\u011finde, al\u0131c\u0131y\u0131 yan\u0131ltt\u0131\u011f\u0131nda kendisine bir sorumluluk gelmiyor, bir cezaland\u0131rma i\u015flemi yoktu. Art\u0131k var. \u0130lk defa Kayseri Ticaret \u0130l M\u00fcd\u00fcrl\u00fc\u011f\u00fcndeki \u0130l Hakem Heyeti b\u00fcnyesinde bir karar al\u0131nd\u0131. Ekspertiz i\u015fleminin yan\u0131lt\u0131c\u0131 ve eksik oldu\u011fundan dolay\u0131 firman\u0131n cezaland\u0131r\u0131lmas\u0131na karar verildi.” dedi.<\/p>\n

Karar\u0131 de\u011ferlendiren \u015eahin, “T\u00fcketici, dolu hasar\u0131 olan bir ara\u00e7 alm\u0131\u015f fakat sat\u0131n almadan \u00f6nce ekspertize g\u00f6t\u00fcrm\u00fc\u015f. ‘Bir hasar yok’ demi\u015fler. O da g\u00fcvenmemi\u015f, daha sonra ba\u015fka bir ekspertize gitmi\u015f ve o ekspertiz her \u015feyi \u00e7\u0131kartm\u0131\u015f.” diye konu\u015ftu.<\/p>\n

“Emsal” niteli\u011finde karar \u00e7\u0131kt\u0131<\/h3>\n

\u015eahin, sorumlulu\u011fun t\u00fcketiciyi yan\u0131ltan ekspertize ait oldu\u011funu vurgulayarak, \u015funlar\u0131 kaydetti:<\/p>\n

“T\u00fcketici de asl\u0131nda 60 bin lira olan arabay\u0131 51 bin liraya alm\u0131\u015f olacak ve o zarar\u0131ndan kurtulmu\u015f olacak. Yanl\u0131\u015f bir ekspertiz raporu verilmi\u015fse o bedeli ekspertiz firmas\u0131ndan tahsil edebiliriz. Bunun da y\u00f6ntemi 10 bin 390 liral\u0131k alaca\u011fa kadar T\u00fcketici Hakem Heyetine ba\u015fvurmak, \u00fczerinde de T\u00fcketici Mahkemelerine ba\u015fvurmakt\u0131r. Emsal karar da var. T\u00fcketiciler Birli\u011finden isteyen bu karar\u0131 alabilir.”<\/p>\n

Daha \u00f6nce kendisine yanl\u0131\u015f rapor verilen t\u00fcketicilerin bununla ilgili kime m\u00fcracaat edeceklerini bilemediklerini dile getiren \u015eahin, ilk defa bir t\u00fcketicinin Kayseri \u0130l T\u00fcketici Hakem Heyeti’ne ba\u015fvurmas\u0131 ile “emsal” niteli\u011finde karar \u00e7\u0131kt\u0131\u011f\u0131n\u0131 s\u00f6zlerine ekledi.<\/p>\n

Kaynak: AA<\/p>\n","protected":false},"excerpt":{"rendered":"

Kayseri \u0130l T\u00fcketici Hakem Heyeti, bir m\u00fc\u015fterinin sat\u0131n ald\u0131\u011f\u0131 ikinci el ara\u00e7taki dolu hasar\u0131n\u0131 tespit…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,17438],"tags":[],"class_list":["post-69759","post","type-post","status-publish","format-standard","hentry","category-otomobil","category-yasam"],"views":289,"_links":{"self":[{"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/posts\/69759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/comments?post=69759"}],"version-history":[{"count":1,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/posts\/69759\/revisions"}],"predecessor-version":[{"id":69761,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/posts\/69759\/revisions\/69761"}],"wp:attachment":[{"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/media?parent=69759"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/categories?post=69759"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/tags?post=69759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}