Dijital pazar yerleri \u00fczerinden\u00a0ikinci el \u00fcr\u00fcn satmak isteyen kullan\u0131c\u0131lar<\/strong>, doland\u0131r\u0131c\u0131lar\u0131n hedefi haline gelebiliyor.<\/p>\n Kullan\u0131c\u0131lar, sat\u0131\u015f s\u00fcrecinde g\u00fcvenli \u00f6deme y\u00f6ntemlerini tercih etse de platformlar\u0131n sundu\u011fu koruma mekanizmalar\u0131n\u0131n yetersizli\u011fi sat\u0131lan \u00fcr\u00fcn\u00fcn iade edilmesi durumunda ma\u011fduriyetlere yol a\u00e7abiliyor. Dijital platformlar, sat\u0131c\u0131n\u0131n \u00fcr\u00fcn\u00fcn\u00fc iade alabilmesini, alamazsa sat\u0131c\u0131ya \u00f6demenin yap\u0131lmas\u0131n\u0131 garanti alt\u0131na alabiliyor ancak \u00fcr\u00fcnde bu s\u00fcre\u00e7te olu\u015fan hasar ve de\u011fi\u015fiklikleri denetleyen bir mekanizma bulunmuyor.<\/p>\n T\u00fcketiciyi Koruma Derne\u011fi (T\u00dcKODER) Genel Ba\u015fkan\u0131 Aziz Ko\u00e7al,<\/strong>\u00a0AA muhabirine yapt\u0131\u011f\u0131 de\u011ferlendirmede, son d\u00f6nemde \u00e7evrim i\u00e7i ikinci el \u00fcr\u00fcn al\u0131m-sat\u0131m platformlar\u0131nda bu t\u00fcr \u015fikayetlerde art\u0131\u015f ya\u015fand\u0131\u011f\u0131na dikkati \u00e7ekti.<\/p>\n Ko\u00e7al, “Bu platformlarda, bir\u00e7ok vatanda\u015f doland\u0131r\u0131c\u0131l\u0131k ve mal kayb\u0131 gibi sorunlarla kar\u015f\u0131 kar\u015f\u0131ya kal\u0131yor. \u00d6zellikle cep telefonu gibi elektronik \u00fcr\u00fcnlerde baz\u0131 al\u0131c\u0131lar, sa\u011flam par\u00e7alar\u0131 \u00e7\u0131kar\u0131p \u00fcr\u00fcn\u00fc eksik \u015fekilde iade ederek sat\u0131c\u0131y\u0131 ma\u011fdur ediyor.” dedi.<\/p>\n S\u00f6z konusu platformlarda sat\u0131c\u0131lar\u0131n al\u0131c\u0131lara ait kimlik bilgilerine eri\u015fmede s\u0131k\u0131nt\u0131 ya\u015fad\u0131klar\u0131n\u0131 vurgulayan Ko\u00e7al, “Al\u0131c\u0131lar\u0131n yaln\u0131zca kargo adresi g\u00f6r\u00fcn\u00fcrken, bu adreslerin de s\u0131kl\u0131kla bir bakkal veya i\u015f yeri gibi yerlere ait olmas\u0131, al\u0131c\u0131lara ula\u015f\u0131lmas\u0131n\u0131 neredeyse imkans\u0131z hale getiriyor.” diye konu\u015ftu.<\/p>\n Ko\u00e7al, \u00fcr\u00fcnlerin iadesi i\u00e7in tan\u0131nan iki g\u00fcnl\u00fck s\u00fcrenin doland\u0131r\u0131c\u0131l\u0131k ihtimalini art\u0131rd\u0131\u011f\u0131n\u0131 kaydederek, “\u00d6zellikle cep telefonu ve di\u011fer elektronik cihazlarda, baz\u0131 k\u00f6t\u00fc niyetli al\u0131c\u0131lar\u0131n \u00fcr\u00fcn\u00fc ald\u0131ktan sonra i\u00e7indeki sa\u011flam par\u00e7alar\u0131 \u00e7\u0131kar\u0131p, IMEI numaralar\u0131n\u0131 kopyalad\u0131\u011f\u0131 ve \u00fcr\u00fcn\u00fc iade ederek sat\u0131c\u0131y\u0131 ma\u011fdur etti\u011fi belirtiliyor. Bu s\u00fcre\u00e7te, platform paray\u0131 kendi b\u00fcnyesinde tutarak iade ger\u00e7ekle\u015fti\u011finde al\u0131c\u0131ya geri \u00f6deme yap\u0131yor. B\u00f6ylece sat\u0131c\u0131, hem \u00fcr\u00fcn\u00fcn\u00fc eksik veya de\u011fi\u015ftirilmi\u015f halde geri al\u0131yor hem de \u00f6deme alam\u0131yor.” de\u011ferlendirmesini yapt\u0131.<\/p>\n Bu platformlarda ya\u015fanan anla\u015fmazl\u0131klar\u0131n T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun kapsam\u0131nda de\u011ferlendirilemedi\u011fine ve davalar\u0131n hukuk mahkemelerine ta\u015f\u0131nmak zorunda kald\u0131\u011f\u0131na i\u015faret eden Ko\u00e7al, uzayan mahkeme s\u00fcre\u00e7lerinin ise ma\u011fduriyetleri katlad\u0131\u011f\u0131n\u0131 aktard\u0131.<\/p>\n Ko\u00e7al, \u00e7evrim i\u00e7i ikinci el al\u0131m-sat\u0131m platformlar\u0131ndaki yasal bo\u015fluklar\u0131n ma\u011fduriyetleri \u00f6nlemek amac\u0131yla acilen giderilmesi gerekti\u011fini vurgulayarak, “Bu siteler \u00fczerinden al\u0131\u015fveri\u015f yapan veya \u00fcr\u00fcnlerini sat\u0131\u015fa koyan herkesin kimlik bilgileriyle kay\u0131t olmas\u0131 zorunlu hale getirilmeli. Sat\u0131c\u0131 ve al\u0131c\u0131, sorun ya\u015fand\u0131\u011f\u0131nda site arac\u0131l\u0131\u011f\u0131yla birbirine ula\u015fabilmeli. Kolay kazan\u00e7 sa\u011flama aray\u0131\u015f\u0131nda olan k\u00f6t\u00fc niyetli ki\u015filere kar\u015f\u0131 cayd\u0131r\u0131c\u0131 d\u00fczenlemeler acilen yap\u0131lmal\u0131.” ifadelerini kulland\u0131.<\/p>\n Ko\u00e7al, \u00e7evrim i\u00e7i al\u0131\u015fveri\u015f yapmak isteyen t\u00fcketicilere ise i\u015flemlerini m\u00fcmk\u00fcnse y\u00fcz y\u00fcze yapmalar\u0131n\u0131 tavsiye ederek, aksi takdirde doland\u0131r\u0131c\u0131l\u0131k riskinin ka\u00e7\u0131n\u0131lmaz oldu\u011funu s\u00f6yledi.<\/p>\n T\u00fcketici Haklar\u0131 Derne\u011fi (THD) Ba\u015fkan\u0131 Erg\u00fcn K\u0131l\u0131\u00e7 da mesafeli sat\u0131\u015f s\u00f6zle\u015fmelerinde arac\u0131 hizmet sa\u011flay\u0131c\u0131lar\u0131n, al\u0131c\u0131 ve sat\u0131c\u0131 ile birlikte “m\u00fcteselsilen” sorumlu oldu\u011funu kaydederek, “\u00f6n bilgilendirme yapma”, “bilgilendirmenin teyidi ve ispat\u0131n\u0131 sa\u011flama” konusunda da bu sa\u011flay\u0131c\u0131lar\u0131n y\u00fck\u00fcml\u00fcl\u00fckleri bulundu\u011funu dile getirdi.<\/p>\n K\u0131l\u0131\u00e7, “Bu platformlar, sat\u0131c\u0131 ve al\u0131c\u0131n\u0131n haklar\u0131n\u0131 a\u00e7\u0131k ve anla\u015f\u0131l\u0131r \u015fekilde belirtmek, iade ko\u015fullar\u0131n\u0131 a\u00e7\u0131klamak ve bilgilendirmenin teyit edildi\u011fini ispatlamakla y\u00fck\u00fcml\u00fcd\u00fcr. Sat\u0131lan mal\u0131n zarar\u0131ndan al\u0131c\u0131 kadar arac\u0131 hizmet sa\u011flay\u0131c\u0131 da sorumludur.” dedi.<\/p>\n Dijital platformlarda sat\u0131\u015f yapan ki\u015filerin, \u00fcr\u00fcn \u00f6zelliklerini belirlemek amac\u0131yla yetkili servis ya da bilirki\u015fiden “tespit belgesi” alabilece\u011fini belirten K\u0131l\u0131\u00e7, “Bu belge, hasar, eksik par\u00e7a, par\u00e7a de\u011fi\u015fimi veya \u00fcr\u00fcne zarar verilerek iade edilmesi gibi durumlarda ekonomik \u00e7\u0131karlar\u0131n tazmin edilmesinde \u00f6nem ta\u015f\u0131r.” ifadesini kulland\u0131.<\/p>\n K\u0131l\u0131\u00e7, t\u00fcketicilerin haklar\u0131n\u0131 korumak amac\u0131yla T\u00fcketici Hakem Heyeti ve arabulucuya ba\u015fvurabileceklerin alt\u0131n\u0131 \u00e7izerek, \u015funlar\u0131 kaydetti:<\/p>\n “T\u00fcketici Hakem Heyetine ba\u015fvuruda parasal miktar s\u0131n\u0131rlar\u0131 bulunmaktad\u0131r. 103,99 liraya kadar olan zararlar i\u00e7in ikamet etti\u011fi il veya il\u00e7ede faaliyet g\u00f6steren T\u00fcketici Hakem Heyetine ba\u015fvurarak ekonomik zarar tazmini talep edebilir. 103,99 lira \u00fczerindeki zararlar i\u00e7in ise T\u00fcketici Arabulucuya ba\u015fvuru se\u00e7ene\u011fi bulunmaktad\u0131r. Ba\u015fvurular, il ve il\u00e7elerde bulunan T\u00fcketici Hakem Heyetine gidilerek yap\u0131labilece\u011fi gibi e-devlet \u00fczerinden T\u00fcketici Bilgi Sistemi arac\u0131l\u0131\u011f\u0131yla da yap\u0131labilir.”<\/p>\n Kaynak: AA<\/p>\n","protected":false},"excerpt":{"rendered":" \u0130kinci el al\u0131\u015fveri\u015flerde doland\u0131r\u0131c\u0131l\u0131k vakalar\u0131n\u0131n artt\u0131\u011f\u0131n\u0131 belirterek, e-ticaret platformlar\u0131nda sat\u0131lan ikinci el teknoloji \u00fcr\u00fcnlerinin iadesi…<\/p>\n","protected":false},"author":1,"featured_media":77421,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14072,1,17438],"tags":[],"class_list":["post-77420","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","category-manset","category-yasam"],"views":33,"_links":{"self":[{"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/posts\/77420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/comments?post=77420"}],"version-history":[{"count":1,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/posts\/77420\/revisions"}],"predecessor-version":[{"id":77422,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/posts\/77420\/revisions\/77422"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/media\/77421"}],"wp:attachment":[{"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/media?parent=77420"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/categories?post=77420"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.haberegider.com\/blog\/wp-json\/wp\/v2\/tags?post=77420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}“Uzun mahkeme s\u00fcre\u00e7leri ma\u011fduriyetleri art\u0131r\u0131yor”<\/h3>\n
“Sat\u0131c\u0131lar, haklar\u0131n\u0131 aramak i\u00e7in T\u00fcketici Hakem Heyeti ve arabulucuya ba\u015fvurabilir”<\/h3>\n